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Apple id

I recently got an email saying my Apple ID was locked and then how to fix it. But one of the things asked was my SS#. That doesn’t seem right. I don’t think that is necessary. This is on my IPhone 8

Posted on Feb 5, 2020 9:08 AM

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Posted on Feb 5, 2020 9:14 AM

That email was a scam. Apple doesn't sent emails if your account is locked. They notify you when you attempt to log in.

If you used a link in that email to respond and entered your Apple password, your password is compromised and you should change it immediately if you still can. See: If you think your Apple ID has been compromised - Apple Support


If you entered credit card information, notify your bank.


Also see: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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Question marked as Best reply

Feb 5, 2020 9:14 AM in response to Judyann49

That email was a scam. Apple doesn't sent emails if your account is locked. They notify you when you attempt to log in.

If you used a link in that email to respond and entered your Apple password, your password is compromised and you should change it immediately if you still can. See: If you think your Apple ID has been compromised - Apple Support


If you entered credit card information, notify your bank.


Also see: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Feb 5, 2020 9:21 AM in response to Judyann49

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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