Unauthorized purchases
Is there a way to be refunded for in-app purchases made by a child?
If you got an email receipt, use the 'Report a Problem' link in it. If not, click here and ask the iTunes Store staff for a refund.
(178588)
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
3 replies
Depends, ive had some refunded, and some not. Seems Apple have it embedded in their t&cs that children making purchases by mistake is nothing to do with them, even though they know it’s a big problem. They would rather keep the money.
I've always thought this is why Apple for many years has required the Apple ID password to be inputted at least every 15 minutes. You can of course set it to be required for every purchase. So you might want to change it to that setting. You probably have it set to the "every 15 minutes" setting. Or the child in question knows your password.
Anyway, it is fair to say Apple has been aware of this problem for a long time.
Apps like Angry Birds used to get purchased by the little ones frequently.
Unauthorized purchases