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I have had an outdated email on my Apple ID for years and can’t figure out what to do. My old password doesn’t work and I can’t have an email sent to me as the old email is deactivated. Any suggestions?

I have an outdated email address and unknown password on all my apple devices. How can I change this?

iPhone 8

Posted on Feb 5, 2020 10:16 AM

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Question marked as Best reply

Posted on Feb 5, 2020 10:30 AM

If you have an active email listed as the recovery/rescue email address, you can try the links below. If not, contact Apple ID Support.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

1 reply
Question marked as Best reply

Feb 5, 2020 10:30 AM in response to Slothgoddess

If you have an active email listed as the recovery/rescue email address, you can try the links below. If not, contact Apple ID Support.


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

I have had an outdated email on my Apple ID for years and can’t figure out what to do. My old password doesn’t work and I can’t have an email sent to me as the old email is deactivated. Any suggestions?

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