You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: rvdb86
rvdb86 Author
User level: Level 1
13 points

catalina 10.15.3 touch bar not working

I upgraded my 15" MacBook Pro to Catalina 10.15.3 and after the update the touch bar stopped working. It is just black and looks as if it doesn't turn on.


The touch bar options don't even appear in the keyboard settings panel:


Has this happened to anyone else? Any suggestions?

MacBook Pro 15”, macOS 10.14

Posted on Feb 5, 2020 12:05 PM

Reply
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Posted on Feb 5, 2020 9:10 PM

First, run First Aid:


Repair the Drive for El Capitan or Later


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and press the Continue button.
  3. Then select the indented (usually, Macintosh HD) volume entry from the side list. 
  4. Click on the First Aid button in the toolbar and wait for the Done button to activate. Click on it, then quit Disk Utility.
  5. Select Restart from the Apple menu.


Now, Download and Install the macOS Catalina 10.15.3 Combo Update. See if this fixes the problem. If it doesn't, then do the following:


Reinstall El Capitan or Later Without Erasing Drive


Please be sure you back up, if possible.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and click on the Continue button.
  3. Select the indented (usually, Macintosh HD) volume entry from the side list.
  4. Click on the First Aid button in Disk Utility's toolbar. Wait until the Done button activates, then click on it.
  5. Quit Disk Utility and return to the Utility Menu.
  6. Select Install OS X and click on the Continue button.


View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Feb 5, 2020 9:10 PM in response to rvdb86

First, run First Aid:


Repair the Drive for El Capitan or Later


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and press the Continue button.
  3. Then select the indented (usually, Macintosh HD) volume entry from the side list. 
  4. Click on the First Aid button in the toolbar and wait for the Done button to activate. Click on it, then quit Disk Utility.
  5. Select Restart from the Apple menu.


Now, Download and Install the macOS Catalina 10.15.3 Combo Update. See if this fixes the problem. If it doesn't, then do the following:


Reinstall El Capitan or Later Without Erasing Drive


Please be sure you back up, if possible.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and click on the Continue button.
  3. Select the indented (usually, Macintosh HD) volume entry from the side list.
  4. Click on the First Aid button in Disk Utility's toolbar. Wait until the Done button activates, then click on it.
  5. Quit Disk Utility and return to the Utility Menu.
  6. Select Install OS X and click on the Continue button.


Reply

catalina 10.15.3 touch bar not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up