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Level 1

4 points

Black screen

What's the matter with my screen. It goes dark and won't come back on.

iPhone 7, iOS 13

Posted on Feb 5, 2020 12:17 PM

Top-ranking reply

Level 10

208,578 points

Posted on Feb 5, 2020 12:20 PM

We can't diagnose that issue remotely, sorry.

Try a forced restart of your iPhone:--> Force restart iPhone – Apple Support

if you get no improvements, it could be a hardware problem. Have your device inspected at an Apple Store or AASP:--> Apple – Location Selector

Regards

Giulio

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