2017 MacBook Pro Sporadic Audio Loss

I have a 2017 MacBook Pro, no Touch Bar, that I purchased in the fall of 2018. Often, when trying to listen to ANY audio, be it from a video in Safari or from Apple Music, I have to restart my computer to get sound to work. I have OS Catalina 10.15.3. There does not seem to be anything that triggers it, and the computer is not very old for this to be a problem. Anybody else experiencing this issue? What is the best course of action since I am out of warranty?

Posted on Feb 5, 2020 5:16 PM

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2 replies

kaz-k

Level 9

51,108 points

Feb 5, 2020 6:43 PM in response to rangeler

Resetting NVRAM could solve the sound issue.

https://support.apple.com/en-us/HT204063

rangeler Author

Level 1

8 points

Feb 5, 2020 10:30 PM in response to kaz-k

Thanks! How do you know if it worked and the NVRAM reset? I did not see the Apple logo as mentioned in the instructions when holding down the four keys.

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2017 MacBook Pro Sporadic Audio Loss