Update my WhatsApp
Hi
I want to update my WhatsApp on my iPhone. This message comes up and stops me from updating it.
what can I do?
iPhone 6 Plus, iOS 12
User profile for user:
Joseph_S.
User level:
Community Specialist
Hi sabina180,
Thank you for reaching to Apple Support Communities.
From your post, I understand that you are having an issue with updating your WhatsApp. You are getting a message that WhatsApp Messenger cannot be updated because it was refunded or purchased with a different Apple ID. I want to help. Was this app refunded? Did you use a different Apple ID to download it originally? Did you change your Apple ID? If you changed your Apple ID, this article has more information on What to do after you change your Apple ID or password - Apple Support
If you need further assistance, you can reach out to Apple Support directly here: Get Support
I hope that helps.
Best Regards!