Lost iCloud backup
My phone had to be factory reset After updating must of been a corrupted file because it wouldn’t install the update so I had To reset my phone then I logged into I cloud my back up was not found tried calling Apple and they said they didn’t see no back up and the last one they can see I had was deleted I’m assuming when I switched to my current phone last December but that can’t be possible because when I switched to my current phone I was able to download my back on my phone can anyone help :(
iPhone 8 Plus, iOS 13