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Lost iCloud backup

My phone had to be factory reset After updating must of been a corrupted file because it wouldn’t install the update so I had To reset my phone then I logged into I cloud my back up was not found tried calling Apple and they said they didn’t see no back up and the last one they can see I had was deleted I’m assuming when I switched to my current phone last December but that can’t be possible because when I switched to my current phone I was able to download my back on my phone can anyone help :(

iPhone 8 Plus, iOS 13

Posted on Feb 6, 2020 8:01 PM

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Posted on Feb 6, 2020 10:55 PM

You can find all available backups for your iOS devices in Settings/iCloud/Manage Storage/Backup

Locate backups of your iPhone, iPad, and iPod touch - Apple Support


You should see a list of all available backups that have been made.


8 replies

Feb 8, 2020 1:27 PM in response to Lindacalleros

Sorry to hear, that you don't have another backup.

If you synced your iPhone to iCloud and had contacts, calendars or Photos selected in the settings for iCloud, this data might still be saved in iCloud, since it is not part of the backup your make to iCloud.

Simply enable those options again in the settings for iCloud, open the app on your phone, for example contacts, and after a while the info should sync back to your phone.

If hadn't enabled those iCloud features, your data is really gone, with no way of restoring it, sorry.

Lost iCloud backup

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