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User profile for user: _Oyuna_
_Oyuna_ Author
User level: Level 1
8 points

Apple Pay

Today I’ve received two withdrawals for the same amount for Apple Music 🎵 instead of usual one per month. How is that?

Posted on Feb 7, 2020 1:06 AM

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User profile for user: Ingo2711
Ingo2711
User level: Level 9
73,461 points

Posted on Feb 7, 2020 1:37 AM

Did you verify, that those where from Apple, and you have checked the purchase history?

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


If yes, and the bills have not been from different months, you can contact Apple to request a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

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User profile for user: Ingo2711
Ingo2711
User level: Level 9
73,461 points

Feb 7, 2020 1:37 AM in response to _Oyuna_

Did you verify, that those where from Apple, and you have checked the purchase history?

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


If yes, and the bills have not been from different months, you can contact Apple to request a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

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User profile for user: Ingo2711
Ingo2711
User level: Level 9
73,461 points

Feb 7, 2020 2:43 AM in response to _Oyuna_

When I'm getting charged for my Apple Music subscription, Apple will send me an official mail with a receipt attached, even if they deduct that from my credit card in case there is not enough iTunes Gift card credit left, and I have forgotten to top it up in time.


You should contact Apple Support directly about that. Only they can look into your personal details and settings.

We as users in these discussions can't do that. Click on this link to start the process:

Apple ID Support

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