iPhone XS Max discontinuation

Apple, like everyone else, does slowly phase out a model they are replacing to get rid of stock before they release a new one. But Apple has a history of ceasing sales of the previous model and selling the replacement model instead. Other electronics companies do exactly the same thing. Wherever you are going for service may be low in service replacement stock but Apple has them. I don't know where you are or what store you are going to but you might want to contact Apple Customer Service.

bongi97 wrote:

Most companies phase out older models but do not abruptly stop production of their most expensive model a couple months before another model is introduced. While I might add still making older cheaper models available. No one expects a rebate. One expects a reasonable chance of having a warranty contract to be fulfilled.

Apple keeps stocks of all hardware parts and complete service replacements for at least 5 years from the time the last production occurred. For California (and apparently extended to the other markets) including the rest of the United States they do that for 7 years as required by California state warranty law. The iPhone 7 was discontinued last October, so they should have plenty. Service replacements are a combination of new devices and refurbished ones. Many are trade ins as well as swapped devices that are then fixed up. I can't account for why you didn't have a service replacement available, but Apple will have stocks of iPhone 7 replacements for many years.

I'm not in the lease upset. Apple has the right to discontinue a previous generation iPhone when they introduce a new model. I don't see why you think you are entitled to some rebate from Apple?

And I have a co-worker who got a replacement iPhone 7 just a few weeks ago from Apple, so I don't know why you were told they are hardly available.

Why would you think you would obtain a rebate? A new model was introduced, an old model was discontinued. It happens every year. Why would you be shocked by that?

There should be replacements available. I mean - Apple still has replacement iPhone 6 devices.

I did read what you posted. You said you had an iPhone 7 and when you needed a replacement unit, stock was very low. You started your post about being annoyed Apple discontinued iPhone Xs Max. You NEVER said you purchased iPhone Xs Max.