I received an email that a purchase was made on my account from another device not associated with my account. When I tried to click the link to cancel it was a unsupported site. I didn't make the purchase how can I have it cancelled and was the email spam??
iPhone 11, iOS 13
It was probably phishing and there isn't anything to cancel. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If you entered your Apple password at their site you should change it if you can. See: If you think your Apple ID has been compromised - Apple Support
If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
It was probably phishing and there isn't anything to cancel. If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If you entered your Apple password at their site you should change it if you can. See: If you think your Apple ID has been compromised - Apple Support
If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support
Purchase
