All browsers except Safari hang

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Level 1

7 points

All browsers except Safari hang

I have a 2019 15" MBP running OS X 10.15.3 (19D76)

After the last update, around the last week of January, I'm finding that all browsers (Edge Chromium, Chrome, Firefox) will randomly hang and will have to be force closed. If you give it enough time, 2-3 minutes) the pages will eventually load. Safari is the only browser that doesn't suffer from this issue. All browsers respond the same way and on different pages. I've looked at the developer consoles while this is happening, but I don't see anything unusual or in the system logs. It's strange to me that this only happens on non-safari browsers. It feels like something in the last update caused this.

Anyone else experiencing this? Prior to the latest update I was running without issue.

Posted on Feb 10, 2020 6:17 AM

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Answer 1

Top-ranking reply

BDAqua

Level 10

250,259 points

Feb 10, 2020 10:33 AM in response to Klainn

Great advice so far. :)

Also...

Make a New Location, Using network locations in Mac OS X ...

http://support.apple.com/kb/HT2712

 System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

The interface that connects to the Internet should be dragged to the top of the list.

Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.

 If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.

System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9

Apply.

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Answer 2

dominic23

Level 10

84,018 points

Feb 10, 2020 9:37 AM in response to Klainn

Chrome is known to be a resource hog, generally speaking.

Try system diagnosis

Please download EtreCheck: https://etrecheck.com/maspro and read the report.

Click, “Free Download” button and then “Click to download” button,

open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

If you want anyone from here to interpret the report:

Click “Share Report” button in the toolbar and select “Copy report” .

Paste the report when you reply.

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Answer 3

dominic23

Level 10

84,018 points

Feb 10, 2020 6:27 AM in response to Klainn

Startup in Safe Mode https://support.apple.com/lv-lv/HT201262

Login to your account. Test other browsers

To exit Safe Mode, click  in the menu bar and choose “Restart”.

Try installing the Combo Update. https://support.apple.com/downloads

https://support.apple.com/kb/DL2030?viewlocale=en_US&locale=en_US

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Answer 4

Klainn Author

Level 1

7 points

Feb 10, 2020 6:45 AM in response to dominic23

Thank you for the suggestion.

In safe mode, both Chrome and Edge (chromium) were nearly totally unusable. Once open they would spike the cpu utilization to the point the fans were on blast within a few seconds. Chrome did hang at one point. Firefox did not in the time I ran in safe mode.

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Answer 5

Klainn Author

Level 1

7 points

Feb 11, 2020 5:11 AM in response to BDAqua

Thanks again for all the tips. I'm trying anything I can.

I'm not running any proxies and to rule out my work network I did connect to my iphone as a mobile hot spot using LTE service and I experience the same issue. I thought it could be a dns resolution problem but at the same time my browsers are hanging, I am able to use the terminal to ssh to the outside world without issue. The only applications I have trouble with seem to be using the http(s) protocols. Also the chat app discord will experience the same interruption when the browsers are hanging. I do have the google dns in my resolve order, but it's below the corporate dns servers. None of the windows users are experiencing this type of issue and since it's not affecting all of my network apps, just non-apple browsers and discord, I'm going to lean towards the corporate network is performing as expected.

EtreCheck found my only major issue was no time machine backup and the minor issues were some unsigned software packages.

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Answer 6

BDAqua

Level 10

250,259 points

Feb 11, 2020 2:33 PM in response to Klainn

AHA, corporate network, what AV SW do they have you running?

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