Newsroom Update

New iPhone photography exhibition features work from five esteemed photographers, all shot on iPhone. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Volume buttons

Volume keeps going down by its self, any ideas on how to stop this?

iPhone XS Max, iOS 13

Posted on Feb 10, 2020 12:23 PM

Reply
Question marked as Apple recommended

When is this happening? When you receive a call? Is the phone ringing normally for the first ring, and then the volume is reduced after you have looked at the iPhone? If so, that is one of the Attention Aware features of Face ID. If you wish to disable this, then go to Settings>Face ID & Passcode, enter your passcode, then go to Attention Aware Features and turn that off.

Posted on Feb 10, 2020 12:31 PM

3 replies
Question marked as Apple recommended

Feb 10, 2020 12:31 PM in response to _holliday

When is this happening? When you receive a call? Is the phone ringing normally for the first ring, and then the volume is reduced after you have looked at the iPhone? If so, that is one of the Attention Aware features of Face ID. If you wish to disable this, then go to Settings>Face ID & Passcode, enter your passcode, then go to Attention Aware Features and turn that off.

Volume buttons

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.