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Account Locked

Hello I have an IPhone and now I can't access my mobile because I need to enter my account credentials.

when I enter ID and password I get that this account is locked for security reasons.

I can't remember security answers. so I selected send verification code to email.


the funny thing that I can't access email because it the same icloud account.


how can I solve this or how can I contact Apple customer services to solve this.

Posted on Feb 11, 2020 1:24 PM

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Question marked as Best reply

Posted on Feb 11, 2020 1:29 PM

contact Apple ID Support.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


From the article below.


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support. https://support.apple.com/en-us/HT201303



3 replies
Question marked as Best reply

Feb 11, 2020 1:29 PM in response to Nael9999

contact Apple ID Support.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


From the article below.


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support. https://support.apple.com/en-us/HT201303



Account Locked

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