My husband moved from saudi to South Africa so he wants to change his payment method to another card. We have tried changing the card but it keeps on rejecting the new card number. We even try changing the address but that also seems to be a problem with the store. Can u please give me advise and maybe a procedure to fix this problem
thanks smarty
iPhone X
He needs a zero account balance and he needs to cancel all of his subscriptions. If he has cancelled all subscriptions, but some haven’t expired, contact iTunes Support. He needs a credit card issued by a bank in the country the store is in, and he needs a billing address in that country. If he has an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance his account.
Purchases - View, change, or cancel your subscriptions. https://support.apple.com/en-us/HT202039
Purchases - Subscriptions not billed through Apple https://support.apple.com/en-gb/HT207865
Region - Change your iTunes Store, iBooks Store, or App Store country or region. https://support.apple.com/en-us/HT201389
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact
iTunes Support – world wide https://support.apple.com/choose-country-region/itunes
He needs a zero account balance and he needs to cancel all of his subscriptions. If he has cancelled all subscriptions, but some haven’t expired, contact iTunes Support. He needs a credit card issued by a bank in the country the store is in, and he needs a billing address in that country. If he has an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance his account.
Purchases - View, change, or cancel your subscriptions. https://support.apple.com/en-us/HT202039
Purchases - Subscriptions not billed through Apple https://support.apple.com/en-gb/HT207865
Region - Change your iTunes Store, iBooks Store, or App Store country or region. https://support.apple.com/en-us/HT201389
If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact
iTunes Support – world wide https://support.apple.com/choose-country-region/itunes
The credit card has to be registered to an address in that country, that your husband is living in.
Only then can it be used to set up or change the payment info for the Apple ID.
Change, add, or remove Apple ID payment methods - Apple Support
In the meantime, you can try to use iTunes Gift cards and set up the Apple ID without payment info.
Create or use an Apple ID without a payment method - Apple Support
Change payment method
