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Joelle_22 Author

Level 1

4 points

Uploads have a virus

When trying to upload files to safari or chrome it says that the PDF or Pages files have a virus. This is from a trusted website.

MacBook Pro 13", macOS 10.15

Posted on Feb 12, 2020 6:30 AM

Top-ranking reply

dominic23

Level 10

83,964 points

Posted on Feb 12, 2020 7:41 AM

Startup in safe mode to try to isolate the cause of the issue.

Select your account and login.
Test.
To leave Safe Mode, click Apple logo  in the menu bar and choose “Restart”.

Download EtreCheck, run it to see if there is any adware installed or not.

https://etrecheck.com

Click “Free download” button,

Open Downloads folder, click on it to open, and then select ”Open”.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click “Share Report” button in the toolbar, select “Copy report” .

Paste the report when you reply.

Note: This is a diagnostic test.

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Uploads have a virus

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