Deceased relative. The iPad is disabled and linked to an Apple ID. Apple ID account or the email the device was linked with for the Apple ID so the password can not be reset. What can we do to reset the iPad without ID?

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Deceased relative. The iPad is disabled and linked to an Apple ID. Apple ID account or the email the device was linked with for the Apple ID so the password can not be reset. What can we do to reset the iPad without ID?

My grandma recently passed away. A relative entered the passcode wrong too many times so her iPad is disabled. We do not have access to her Apple ID account or the email the device was registered with for the Apple ID so the password can not be reset. What can we do to reset the iPad without Apple ID password?

iPad Air 3 Wi-Fi

Posted on Feb 13, 2020 11:39 AM

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Answer 1

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Eric Root

Level 10

685,191 points

Feb 13, 2020 11:47 AM in response to Ej_31

Also take a copy of the will or a document that shows you inherited it.

How to request access to a deceased family member's Apple accounts - Apple Support. https://support.apple.com/en-us/HT208510

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Answer 2

JimmyCMPIT

Level 7

29,306 points

Feb 13, 2020 11:44 AM in response to Ej_31

contact an apple store near you and see if they can assist under the circumstances. you may need an original bill of sale from an Apple authorized reseller and a death certificate.

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Deceased relative. The iPad is disabled and linked to an Apple ID. Apple ID account or the email the device was linked with for the Apple ID so the password can not be reset. What can we do to reset the iPad without ID?

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