I follow the steps to change my Apple ID password and after deleting it and begin ask for the new email address I put the new email address, then got a message that that email address is already used as an ID. I don

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Level 1

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I follow the steps to change my Apple ID password and after deleting it and begin ask for the new email address I put the new email address, then got a message that that email address is already used as an ID. I don

I followed the steps indicated to change my Apple ID email address. After deleting it it asked for the new email address I want to use. After putting that in I got a message saying that that email is already used as an ID. I don’t recall setting up another ID on another device but how do I find out what’s going on.

iPhone XR, iOS 13

Posted on Feb 13, 2020 2:40 PM

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Answer 1

ckuan

Level 10

120,914 points

Feb 13, 2020 3:44 PM in response to cheriephelan

Example: using an e-mail as a rescue address.

Or you have already used the e-mail before

Check here: https://appleid.apple.com

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Answer 2

ckuan

Level 10

120,914 points

Feb 13, 2020 2:42 PM in response to cheriephelan

You can only use a new valid e-mail address (not used in an Apple environment).

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Answer 3

cheriephelan Author

Level 1

8 points

Feb 13, 2020 3:29 PM in response to ckuan

Well that’s what’s confusing. I don’t recall ever using that email in any Apple environment. But what all is an Apple environment besides my iPad iPhone iTunes and iCloud?

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Answer 4

Feb 18, 2020 12:12 PM in response to ckuan

Thanks. Don't know when I set up that other ID but I don't use it so I deleted it. Thanks for your help. Now I know why I can't change my current id to that email.

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I follow the steps to change my Apple ID password and after deleting it and begin ask for the new email address I put the new email address, then got a message that that email address is already used as an ID. I don

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