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User profile for user: fay292
fay292 Author
User level: Level 1
4 points

Apple Pay

I recently got a new debit card and it won’t add to Apple Pay. I get the error message ‘could not add card, try again later or contact your card issuer’


i have called the bank and they say it should link.


could it be anything to do with my phone? IOS up to date, iPhone X and all set to uk.


thanks in advance

iPhone X, iOS 13

Posted on Feb 15, 2020 5:20 AM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,921 points

Posted on Feb 15, 2020 5:32 AM

  • If you have trouble adding a card to wallet;
  1. Check your Apple ID region to make sure it is correct (Change your Apple ID country or region - Apple Support)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,921 points

Feb 15, 2020 5:32 AM in response to fay292

  • If you have trouble adding a card to wallet;
  1. Check your Apple ID region to make sure it is correct (Change your Apple ID country or region - Apple Support)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


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