Mail freezes when I try to save attachments in OS 10.15.3

Whenever I save attachments to a mail message (usually Word or pdf) to a folder on my computer, Mail becomes unresponsive and I have to force quit. The attachments actually do save to the folder--it is just that Mail cannot respond after the action. The other odd thing is that when I use the force-quit command, there is no "Mail not responding" message in the force quit window--but that is the action that corrects the problem.


Is anyone else experiencing this issue? Currently I'm running OS 10.15.3 on a 2019 MacBook Air.

MacBook Air 13", macOS 10.15

Posted on Feb 16, 2020 10:00 AM

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Feb 18, 2020 5:52 PM in response to Deb Bradley


Hello Deb Bradley,


Thanks for asking the Apple Support Communities for help with the Mac Mail app.


Please try the troubleshooting in this help article: If an app freezes or quits unexpectedly on Mac - Apple Support


There are many great troubleshooting steps to help you isolate or resolve the issue, and a couple of articles linked within. Thanks and have a wonderful day.


Mar 9, 2020 3:27 AM in response to brenden dv

Hello Brenden,

I went through the link you have given and have tried to restart Mail or even the computer. There are no peripherals attached to the computer and this problem occurs. Its an extremely irritating problem. The app does not crash EVERY time I save attachments from a message, but randomly. I cannot see any pattern. But it is frequent. Sometimes after force quitting and restarting Mail it will allow me to save attachments from a couple of emails before it hangs. Sometimes its the first attempt at saving attachments. I find myself having to force quite mail a couple of times a day. Is there some kind of log file I can generate to give you when it crashes next?


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Mail freezes when I try to save attachments in OS 10.15.3

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