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kaladevi64 Author

Level 1

4 points

Ipad

We have an iPad that’s new but does not work because we forgot the Apple ID

iPad, iOS 13

Posted on Feb 16, 2020 6:10 PM

Top-ranking reply

frazzm737

Level 9

55,236 points

Posted on Feb 16, 2020 6:42 PM

You have probably encountered Activation Lock. To unlock the device you must know the Apple ID and Password used to activate the lock. If you are not the original owner, you will have to contact them or ask for your money back. If you are the original owner, you can take the original receipt clearly showing the serial number to an Apple Store and they may help you.

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