Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is it possible to exchange my iPhone 11 with an iPhone 11 pro max directly in an Apple store and pay the difference?

Hello i wanted to know if it was possible to exchange my iphone 11 with an iphone 11 pro max directly in an apple

store

and pay the difference? thx you




[Re-Titled by Moderator]


Posted on Feb 16, 2020 6:38 PM

Reply
Question marked as Best reply

Posted on Feb 16, 2020 11:19 PM

Just answer a few questions either in an Apple Store or online (https://www.apple.com/shop/trade-in - Click on Smart Phone icon) regarding the brand, model, and condition of your device. They will provide either an estimated trade-in value or a simple way to recycle it.


If you accept the trade-in estimate in the store, they will give you instant credit toward a purchase.

If you accept it online, they will send you a trade-in kit (at no cost to you) so you can send them your device. Then, once they receive your trade-in device, a team will inspect it and verify its condition. If everything checks out, they will either refund the purchase method you used to buy a new Apple device or they will send you an Apple Store Gift Card via email.

If the condition doesn’t match what you described, a new estimated trade-in value will be sent to you via email. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be sent back to you at no charge.

1 reply
Question marked as Best reply

Feb 16, 2020 11:19 PM in response to Christina1490

Just answer a few questions either in an Apple Store or online (https://www.apple.com/shop/trade-in - Click on Smart Phone icon) regarding the brand, model, and condition of your device. They will provide either an estimated trade-in value or a simple way to recycle it.


If you accept the trade-in estimate in the store, they will give you instant credit toward a purchase.

If you accept it online, they will send you a trade-in kit (at no cost to you) so you can send them your device. Then, once they receive your trade-in device, a team will inspect it and verify its condition. If everything checks out, they will either refund the purchase method you used to buy a new Apple device or they will send you an Apple Store Gift Card via email.

If the condition doesn’t match what you described, a new estimated trade-in value will be sent to you via email. You’ll have the option to either accept this revised quote or reject it. If you reject it, your device will be sent back to you at no charge.

Is it possible to exchange my iPhone 11 with an iPhone 11 pro max directly in an Apple store and pay the difference?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.