You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: jc1315
jc1315 Author
User level: Level 1
4 points

iMessage Issue


I changed the SIM card on my iPhone Xs Max but the iMessage number remained with the old SIM card number and not the new one.


Under My Number in Settings - Phone, my new number appears but the old number remains in iMessage and is not able to activate iMessage.


How can I change my iMessage number so that it activates iMessage with my new number?


Greatly appreciate the help.

iPhone XS Max, iOS 13

Posted on Feb 17, 2020 5:00 AM

Reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,916 points

Posted on Feb 17, 2020 5:13 AM

Turn off and restart iMessage and FaceTime (The order / sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



  • Still not activated after a day?
  1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
  2. Make sure that your device has the latest version of iOS.
  3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,916 points

Feb 17, 2020 5:13 AM in response to jc1315

Turn off and restart iMessage and FaceTime (The order / sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



  • Still not activated after a day?
  1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
  2. Make sure that your device has the latest version of iOS.
  3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

Reply

iMessage Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up