Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage Issue


I changed the SIM card on my iPhone Xs Max but the iMessage number remained with the old SIM card number and not the new one.


Under My Number in Settings - Phone, my new number appears but the old number remains in iMessage and is not able to activate iMessage.


How can I change my iMessage number so that it activates iMessage with my new number?


Greatly appreciate the help.

iPhone XS Max, iOS 13

Posted on Feb 17, 2020 5:00 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 17, 2020 5:13 AM

Turn off and restart iMessage and FaceTime (The order / sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



  • Still not activated after a day?
  1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
  2. Make sure that your device has the latest version of iOS.
  3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

1 reply
Question marked as Top-ranking reply

Feb 17, 2020 5:13 AM in response to jc1315

Turn off and restart iMessage and FaceTime (The order / sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



  • Still not activated after a day?
  1. It might take up to 24 hours to activate iMessage and FaceTime. If the issue continues after 24 hours, follow these steps:
  2. Make sure that your device has the latest version of iOS.
  3. If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
  4. Contact Apple Support.







If you get an error when trying to activate iMessage or FaceTime ...

iMessage Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.