I answer my security questions but it says it is invalid

I have tried to reset my security questions on my apple account an I answer them correct an it says it is invalid?How do I fix this to use my account?


[Re-Titled by Moderator]

iPhone 6, iOS 12

Posted on Feb 17, 2020 8:57 AM

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Question marked as Top-ranking reply

Posted on Feb 17, 2020 9:31 AM

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.


Apple ID - If you forgot the answers to your Apple ID security questions. https://support.apple.com/en-us/HT201485


From the article below.


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID. https://support.apple.com/en-us/HT201303


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.



1 reply
Question marked as Top-ranking reply

Feb 17, 2020 9:31 AM in response to Kim2020

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.


Apple ID - If you forgot the answers to your Apple ID security questions. https://support.apple.com/en-us/HT201485


From the article below.


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID. https://support.apple.com/en-us/HT201303


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.



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I answer my security questions but it says it is invalid

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