I had a good amount of money in my iTunes account and it is no longer there. You have evidently changed the format of the iTunes program and evidently when you changed it my money disappeared.
How do I find out what has caused this problem?
Authorize or deauthorize your computer for iTunes Store purchases - Apple Support explains how to "Authorize" a computer.
See your purchase history for the App Store or iTunes Store - Apple Support explains how to find your purchase history.
You may be signing into a different account than the one which has the funds.
I have done what you ask me to do. I can find nothing that shows I have a balance. I have lost, I believe around $50 from my account. I found no balance when made a purchase a couple of days ago. I went to the store per the directions. However; I couldn't open the store in the upper right corner - I had to open it on the left side of the frame.
Continuation from above:
When I went to my account it said I have 0 computers are authorized to play content purchased with this Apple Id. I am playing music through my computer so this must be incorrect.
Where are you looking for your "money?" Please refer to: View your Apple ID balance - Apple Support for several ways to check your balance.
Do you have more than one Apple ID? Only you can determine that.
Use: If you forgot your Apple ID - Apple Support for assistance.
I have done what you told me to do above. I couldn't figure out how to find out if I have signed into a different account than the one which has funds. How do I do this?
Money I had in my iTunes account is gone.
