Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Shift key fell off

While cleaning the keyboard, my shift key and up arrow fell. off. Up arrow came back alright but the shift key seems to have a broken latch. It works but refuses to latch on.

MacBook Pro 13", macOS 10.14

Posted on Feb 18, 2020 2:59 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2020 4:57 AM

CommandZomb wrote:

While cleaning the keyboard, my shift key and up arrow fell. off. Up arrow came back alright but the shift key seems to have a broken latch. It works but refuses to latch on.


The key mechanism is easily damaged —and best to let someone with more experience replace/repair the key.


Any computer repair shop can help you (does not have to be an Apple Store.)


Outside the USA

https://locate.apple.com/country

3 replies
Question marked as Top-ranking reply

Feb 18, 2020 4:57 AM in response to CommandZomb

CommandZomb wrote:

While cleaning the keyboard, my shift key and up arrow fell. off. Up arrow came back alright but the shift key seems to have a broken latch. It works but refuses to latch on.


The key mechanism is easily damaged —and best to let someone with more experience replace/repair the key.


Any computer repair shop can help you (does not have to be an Apple Store.)


Outside the USA

https://locate.apple.com/country

Shift key fell off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.