No Microphone with iPhone 7 after iOS 13.3.1 Update

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8 points

No Microphone with iPhone 7 after iOS 13.3.1 Update

I recently updated my company iPhone 7 to iOS 13.3.1. After the install was complete I started noticing that voice calls were not working properly. This was true regardless of if I was using a headset or not. After further experimentation I found that no microphone functions were working in any Apps including voice memos and Siri. Also the noise cancellation settings in the Settings>Accessibility>Audio/Visual> were no longer available. Interestingly they did work in Car Play when connected to my car.

I reset the iPhone settings through Settings>General>Reset>Reset All Settings. This seemed to work and voice functions were once again restored. After a few hours and restoring some of my basic settings such as Dark mode, touch ID and basic App preferences the microphone function disappeared again. Unfortunately trying the Reset option did not work a second time.

Any thoughts on how this can be resolved or what settings might cause this to happen. This is a work phone so this is causing serious headaches. Before you tell me to upgrade my device please consider it was working fine prior to the update. TEST YOUR RELEASES APPLE!

iPhone 7, iOS 13

Posted on Feb 18, 2020 9:33 PM

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Answer 1

Feb 19, 2020 10:59 AM in response to MHillig

https://support.apple.com/en-us/HT203792 addresses microphone issues.

If those steps don’t solve it, it means the phone needs to be serviced and you (or your IT admin at work) will need to get it to Apple.

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Answer 2

MHillig Author

Level 1

8 points

Feb 20, 2020 9:17 AM in response to Miss Smartie Partie

Thank you for the tips. I have already gone through these activities and confirmed the microphone is not working. I have also gone to an Apple store and had this confirmed by diagnostics. They claim replacement is the only option now and that it is not serviceable.

My key issue is that regardless of if there is a hardware fault with the Microphone, why did it work before the software update but then fail after? It would seem Apple is looking for ways to proactively retire devices that work perfectly well. Is it just a coincidence that this happened just one month out of warranty? Seems suspect to me.

If this was a personal device I would strongly consider not getting another iPhone.

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No Microphone with iPhone 7 after iOS 13.3.1 Update

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