iTunes

My iTunes card won’t work. Whenever I enter the code in it says “you must enter a valid code” and I don’t know why it’s doing that because we just got the card bought what do I do?

iPad, iOS 13

Posted on Feb 19, 2020 7:08 AM

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I need to know why My Apple iTunes card is not working. It says it is not a valid code. And I have the receipt and called the store to make sure the attendant scanned my card. He rudely said yes. I can not use my Apple ITunes card I bought from a convenient store. I have the receipt. I put the code in manually and scanned it with my iPad camera and it still says invalid code. I called the store and asked the manager if he scanned my card before I left and he said yes or he wouldn’t have charged me. And I don’t know what to do from here.
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1 reply

Courcoul

Level 6

18,684 points

Feb 19, 2020 7:19 AM in response to EJim-

If you bought the card from a kosher source, you would have to raise a claim with Apple with proof of purchase. Else you might have been conned with a dodgy card that had already been used.

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