I am trying to understand why my MBP is not user friendly.

I wanted to leave comments to help Apple create a better product. In the support documentation there is usually a is this helpful question. I have had problems with my Mac for 2 weeks and have not had the "genius' bar" nor tech support figure out what the cause or solution is. My thought is user error, but that is aside the point. I'm trying to get feedback from my effort and the machine *should* be the first line of affirmation here. A simple pop up with a congrats something happened, or a ding- you are the next contestant on the price is right- might help rest peoples nerves that their efforts are not a waste.

First of all the docs [here](https://support.apple.com/en-us/HT204063) and [here](https://support.apple.com/en-us/HT201295) was somewhat helpful. I learned that the T2 chip machine (like mine) does nothing with the NVRAM if there is a firmware password. However, in order to leave suggestions to better the troubleshooting process one has to say "no" this is not helpful. Then if you can't spit out what you are trying to say in so many characters or less, forget about it...

Has anyone ever thought that people may skip trying to help apple out if they do not believe the answer to the question was not "no"? The *real* problem I am having is the lack of confidence that *any* of my efforts are successful. What about a noise that alerts people that the procedure happend- or anything at all happened? How about a pop up to tell the user that something changed- and not a 10k line dissertation- with a simple "congrats, you reset your SMC or NVRAM or PRAM"...

The lack of one these simple tools creates a lot of unnecessary problems. My issue is not solved. I have to continue to waste manpower and resources on both my end and Apple's. Is it a policy of Apples to create more contact with a customer than is needed? Is there a consensus at Apple that the average MBP user is incapable of doing anything without contacting customer support?

Another thought is that if people are going to drive *hours* to go have a machine looked at (

or mailed in) that all the "rash reports" (sorry I dropped the c) might be the first line of reference to solve problems with a machine, and not to simply try and pamper a customers requests. I personally have many other things to do with my time than to document the inadequacies of an entire system repair procedure just to get my needs met, but I feel that as a Borg collective we need someone creating a smoother path for our children to follow, thus I trudge on.

Please, if your machines are the best in the world, make the *entire* process to fixing them better, starting with an acknowledgment that the person behind the machine has done *something* different to their machine than just wait for the black screen to pop up and we see another apple logo. That is completely unacceptable IMHO. If the repair tech at apple care has no clue what the crash logs are hinting towards, at least when there is a significant problem with the SMC or NVRAM or PRAM or otherwise- figure out a better way to make use of these extremely elaborate dumps other than just waiting for the masses to encounter x number of issues before we flag it to be looked at by an engineer. Not having a working computer causes people stress, and the point of technology is to make life easier. Why not add in a user friendly means of acknowledging this?