Error connecting to the Apple ID server

Question

Level 1

5 points

Error connecting to the Apple ID server

I recently purchased a new iphone and when i tried to do the "Erase All Content and Settings" option, it said "Verification Failed" and that there was an error connecting to the Apple ID server. I have to trade the phone in, and the person helping us with the phones told me to try and go on the computer and delete it from there. The problem I have now is that I have a chromebook, and it will not sync with my iphone X. Has anyone ran into this problem, or may have any ideas for me to try?

iPhone X

Posted on Feb 20, 2020 7:53 AM

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Answer 1

Eric Root

Level 10

685,221 points

Feb 20, 2020 8:11 AM in response to g_byrd01

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559

Try a forced restart.

Reset Device. https://support.apple.com/en-us/HT201412

If necessary

Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting. https://support.apple.com/en-us/HT201252

Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184

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Answer 2

Feb 21, 2020 11:52 AM in response to g_byrd01

To sync, you need iTunes, which is compatible with Windows 7 or later or macOS 10.11 to 10.14; or Finder, which is compatible with macOS 10.15.

We hope you buy a new Mac or PC.

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