Purchase failed but debit card has been charged

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Level 1

4 points

Purchase failed but debit card has been charged

So I tried to purchase a game on the appstore but it failed, thus I cannot download it because it is still seen as not yet purchased. However, when I checked my debit card account, it is clear that iTunes has charged me for that app that I failed to purchase and my debit balance has decreased for that. I tried restarting my phone to hopefully find the game on my purchased list but it still doesn’t work. Is there anything I can do? I paid for something I can’t download lol.

iPhone 11, iOS 13

Posted on Feb 20, 2020 5:36 PM

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Answer 1

Mr-Styx

Level 2

155 points

Feb 20, 2020 5:45 PM in response to maharanee23

Hi, just wanted to point you in the right direction as this is probably something that is very frustrating!

This article is a great place to start troubleshooting!

https://support.apple.com/en-us/HT207165 - If you can’t download or update apps on your iPhone or other Apple device

If you are still having issues after making sure the device is up to date and following the article it may be something to reach out to Apple Support for!

This can be done either by calling 1 800 MY APPLE or using the getsupport.apple.com website to request assistance!

Apple Supports number is already programmed into all iPhones in your contacts

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Purchase failed but debit card has been charged

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