Almost daily since updating the iOS, my macbook air crashes to the encountered a problem screen. I hit the space bar and it restarts to the log on page and then I have to log on twice. It restarts and works fine again. I have run the diagnostics on the hardware and everything is okay. I ran disk utility as well. Any suggestions to fix this annoying issue? Thanks.
MacBook Air
mrsf wrote:
Almost daily since updating the iOS, my macbook air crashes to the encountered a problem screen. I hit the space bar and it restarts to the log on page and then I have to log on twice. It restarts and works fine again. I have run the diagnostics on the hardware and everything is okay. I ran disk utility as well. Any suggestions to fix this annoying issue? Thanks.
Kernel Panics (?)are predominately caused by hardware faults or faulty third-party kernel extensions.
If your Mac restarted because of a problem - Apple Support
To get a good look at your System config. for conflicts or issues, you can run this trusted utility http://etrecheck.com
If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.
You can set its preference to "Allow full Disk Access", with this you get a digest of issues from the last 7 days that are saved in your system.
To trouble shoot further you can:
Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
.
.
mrsf wrote:
Almost daily since updating the iOS, my macbook air crashes to the encountered a problem screen. I hit the space bar and it restarts to the log on page and then I have to log on twice. It restarts and works fine again. I have run the diagnostics on the hardware and everything is okay. I ran disk utility as well. Any suggestions to fix this annoying issue? Thanks.
Kernel Panics (?)are predominately caused by hardware faults or faulty third-party kernel extensions.
If your Mac restarted because of a problem - Apple Support
To get a good look at your System config. for conflicts or issues, you can run this trusted utility http://etrecheck.com
If you need help interpreting the report you can post it here in its entirety in the "Additional Text" box in the editing toolbar below, in your reply.
You can set its preference to "Allow full Disk Access", with this you get a digest of issues from the last 7 days that are saved in your system.
To trouble shoot further you can:
Try a SafeBoot https://support.apple.com/en-us/HT201262
Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.
This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.
.
.
mrsf wrote:
I ran the Entre and it seems like it is all because of Norton Security. Now I'm not sure what to do about this. Thanks for your help. Should I run the SafeBoot again?
<Entre report.log>
Uninstall Norton Security.— look for the official in-app uninstaller
AV simply interferes with Mac own built in security:
okay, thank you.
I ran the Entre and it seems like it is all because of Norton Security. Now I'm not sure what to do about this. Thanks for your help. Should I run the SafeBoot again?
crashing since updating iOS 10.15.3
