Error: Google Earth failed connect to database

Question

Error: Google Earth failed connect to database

I have installed Google earth pro, version "7.3.2.5776.pkg". When opening google earth, two popup appear saying:

I have already tried to uninstall and reinstall the program many times without success. I have also used the "Launch repair tool"> Clean disk cache and Restore default settings. Nothing has worked.

I have also tried restarting the computer and failed to solve it.

Please HELP! i really need Google Earth pro for my work!

MacBook Air 13", macOS 10.13

Posted on Feb 21, 2020 10:35 AM

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Answer 1

Top-ranking reply

Kappy

Level 10

361,849 points

Feb 21, 2020 11:36 AM in response to Valentina_pru

Only if you use a Socks Proxy. If you don't, then it won't cause problems. A proxy might be enabled if you are using some sort of security protection software companion to anti-malware software you have installed.

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Answer 2

Kappy

Level 10

361,849 points

Feb 21, 2020 10:45 AM in response to Valentina_pru

Unless you are experiencing the same problem with other sites, it would seem that it is a Google issue. Maybe you should contact them about the problem. Perhaps they have a server down?

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Answer 3

Feb 21, 2020 10:50 AM in response to Kappy

I just found the solution by reading a post where it was recommended to go to:

System Preferences -> Network -> Proxies, and UNCHECKED 'SOCKS Proxy'

Now, I don't know if unchecking this could cause a problem on my computer.

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