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User profile for user: Bombel7075
Bombel7075 Author
User level: Level 1
4 points

Reset password

Hello. I bought a second-hand macbook air. I have proof of purchase of the previous owner, the original carton, etc. The previous person forgot to log out. What can I do if I don't have contact with her?

MacBook Air 13", macOS 10.14

Posted on Feb 22, 2020 3:33 PM

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User profile for user: Barney-15E
Barney-15E
User level: Level 10
116,464 points

Posted on Feb 22, 2020 4:49 PM

You should boot into Internet Recovery, Erase the Drive, then Reinstall MacOS

About macOS Recovery - Apple Support

How to erase a disk for Mac - Apple Support

How to reinstall macOS from macOS Recovery - Apple Support

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