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lexie163 Author

Level 1

5 points

Connecting to iTunes on MAC to restore disabled iPad

No device icon on iTunes app but need to connect to iTunes to reset password

iPad Pro, iOS 13

Posted on Feb 23, 2020 4:02 AM

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Top-ranking reply

Level 10

103,389 points

Posted on Feb 23, 2020 10:52 AM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Top-ranking reply

Level 10

103,389 points

Feb 23, 2020 10:52 AM in response to lexie163

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Connecting to iTunes on MAC to restore disabled iPad

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