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Level 1

5 points

Connecting to iTunes on MAC to restore disabled iPad

No device icon on iTunes app but need to connect to iTunes to reset password

iPad Pro, iOS 13

Posted on Feb 23, 2020 4:02 AM

Top-ranking reply

Level 10

103,365 points

Posted on Feb 23, 2020 10:52 AM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

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