I have questions about backing up my iphone
1: does backing up using itunes also include all the photos in my gallery? Yes, so long as you are not using iCloud Photo Library, at which point an iTunes backup does not include photos at all.
2: using icloud backup its taking too much time and the estimating time remaining keeps on increasing and i dont know why because in the manage icloud backup i have only 400mb data of apps but in the backup its showing 4.8gb backup and in the next backup section it is stuck to loading. The reason it is taking too much time and the estimation is stuck is because you don't have the space to make an iCloud backup. You should go into manage your iCloud storage and see what backups you have an delete some if not necessary. And if you are going to easily fill the 5GB of iCloud storage that you have, you should upgrade to the next tier of storage, 50GB, which is only $0.99/month.
3: i am very annoyed with apple because its popular for its user friendly interface but the backup processes are complex. To be honest, if you have it configured correctly, iCloud runs quite easily without any additional input from the user. I have mine configured, and it has faithfully backed up my iPhone and iPad daily without me doing a think except plugging them in at night to charge and they are connected to my home wi-fi.
Understand this is a user to user support forum and Apple does not participate here. The people that answer questions here are users, similar to yourself that take their time to try and answer people's questions. While you may be frustrated, lashing out at volunteers is not the way to get much help.