You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi, I have two almost new (unpackaged) lightning cables that do not work. They will not charge a device or show a connection. Would it be possible to have these cables replaced as they are still in brand new condition?
Hello,
Are they genuine Apple cables? See this:
Identify counterfeit or uncertified Lightning connector accessories
If they are genuine, and won't connect, check the charging port for lint or other debris:
How to clean your iPhone's charging port
Good luck.
Hello,
Are they genuine Apple cables? See this:
Identify counterfeit or uncertified Lightning connector accessories
If they are genuine, and won't connect, check the charging port for lint or other debris:
How to clean your iPhone's charging port
Good luck.
They are genuine iPhone cables. I believe they came with my previous iPhone and they weren't used as I already had a charging cable. I don't think this is an issue with the charging port as all my other cables work just fine.
Like New Lightning Cable Doesn’t work
