Free subscription

was given a free year but I already subscribe how do I change to the free

Posted on Feb 24, 2020 5:45 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 24, 2020 7:56 AM

As per the terms the 12 month offer cannot be combined with any other offer or trial. Since you had already subscribed and claimed the standard trial you would officially be disqualified. You would be free to contact Apple to see about an exception, but it would be within their discretion and there would be no guarantee.

1 reply
Question marked as Top-ranking reply

Feb 24, 2020 7:56 AM in response to mteague1

As per the terms the 12 month offer cannot be combined with any other offer or trial. Since you had already subscribed and claimed the standard trial you would officially be disqualified. You would be free to contact Apple to see about an exception, but it would be within their discretion and there would be no guarantee.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Free subscription

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.