cannot log into netflix.com on any browser

Question

cannot log into netflix.com on any browser

When I type in netflix.com on my MBA (early 2013, High Sierra10.13.6), and I have tried on all three browsers, Safari, Firefox and Chrome, the page won't load on any of them. I can use Netflix from the app on my phone with no problem. This is a recent development, it was never a problem before. I contacted Netflix support who say the problem must be on my computer because it's loading ok from the Netflix app. I don't have any problems with other sites loading, just netflix.com.

MacBook Air 13", 10.13

Posted on Feb 24, 2020 10:08 PM

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Answer 1

Best answer

dominic23

Level 10

83,898 points

Feb 25, 2020 1:30 AM in response to annefromcarlton north

Startup in Safe Mode. https://support.apple.com/en-gb/HT201262 to try to isolate the cause of the issue.
Select your account and login.
Test.
To leave Safe Mode, click Apple logo  in the menu bar and choose “Restart”.

Reset PRAM: Reset NVRAM or PRAM on your Mac - Apple Support

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Answer 2

Feb 25, 2020 2:12 PM in response to dominic23

Hi Dominic

Thank you for your help - I was able to locate the problem - in PRAM boot, and using Safari, on typing in netflix.com I repeatedly got a different website (unlike before when I wouldn't get any response), so I did System Preferences > Network > Advanced > DNS >there were two domain numbers, and removed these, and after restart was able to access netflix.

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