Macbook Pro 15 freezing and shutting down

Macbook Pro 15 mid 2015 freezing and shutting down. Every time the reason shown in the error log is: panic(cpu 2 caller 0xffffff7f91af0aae): watchdog timeout






MacBook Pro 15", macOS 10.15

Posted on Feb 27, 2020 8:15 AM

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3 replies

Feb 27, 2020 10:25 AM in response to iuryrodrigues15

Using Safe Mode for any length of time is inconvenient, but try it anyway. Merely restarting a Mac in "Safe Mode" performs certain cursory actions that have been known to fix some problems. Boot Safe Mode, log in and use it for a little while, then restart normally.


Troubleshooting problems that occur only seldom is inherently time-consuming.


Needless to say, if you are using, or have used at any time in the past, any non-Apple "anti-virus", "cleaning", or "Internet security" products including "banking security", anything at all in that broad category of utterly useless garbage, don't. A lot of things won't work if you do.


If you have reason to believe the problem is related to Safari, here are a few fundamental troubleshooting steps that may help. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.



If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.


  1. Shut down your Mac.
  2. Load macOS Recovery by holding ⌘ and r (two fingers) while you start your Mac with a third finger.
  3. At the macOS Utilities screen, release those two fingers.
  4. Choose Get Help Online.
  5. Safari will launch, but it will lack your bookmarks, favorites, history and other preferences.


Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro 15 freezing and shutting down

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