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Health App

My health app will not count my steps. How do I fix it?

iPhone 11 Pro Max, iOS 13

Posted on Feb 27, 2020 7:04 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2020 7:25 PM

 Turn on Health in Privacy Settings

One possible reason for Health app not tracking steps in iOS13/12.4 on iPhone could be the settings in Privacy. Follow the steps below to confirm that you've turned Health ON in Privacy settings. 

Go to Settings-->>Privacy-->>Motion & Fitness. Turn the Health setting to ON.

If your steps taken are not showing on in the Health app dashboard then check the following-

  • Open Health app, and choose Health Data section at the bottom.
  • Choose Fitness and tap on Walking + Running Distance.
  • Turn ON Show on Dashboard.

After this setting, you can walk a bit and check out whether your Health app is counting your steps and display them on the dashboard.


Axel F.

1 reply
Question marked as Top-ranking reply

Feb 27, 2020 7:25 PM in response to dolly163

 Turn on Health in Privacy Settings

One possible reason for Health app not tracking steps in iOS13/12.4 on iPhone could be the settings in Privacy. Follow the steps below to confirm that you've turned Health ON in Privacy settings. 

Go to Settings-->>Privacy-->>Motion & Fitness. Turn the Health setting to ON.

If your steps taken are not showing on in the Health app dashboard then check the following-

  • Open Health app, and choose Health Data section at the bottom.
  • Choose Fitness and tap on Walking + Running Distance.
  • Turn ON Show on Dashboard.

After this setting, you can walk a bit and check out whether your Health app is counting your steps and display them on the dashboard.


Axel F.

Health App

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