You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Payment

When checking online banking, I conclude that money has been debited from the account PIRKUMS <****************> 28.02.20 09:04 2.29 EUR (829938) APPLE.COM/BILL ITUNES.COM IRLIE

PIRKUMS <****************> 28.02.20 09:05 21.99 EUR (830565) APPLE.COM/BILL ITUNES.COM IRLIE

But i dont know why and witch iPhone. I am not using now iPhone.

 dont see why from my bank card today has been taken 21,99 euro and 2,29 euro. Can you explain this? I wanna my money back?

my case Nr.101034944218

Posted on Feb 28, 2020 12:35 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 28, 2020 12:47 PM

Sorry, this is a user to user forum, and we can't look into your personal data, only the official Apple Support can do that.


But you can check, which purchases were made, by following the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


You can unsubscribe from Apple Services by following this article:

View, change, or cancel your subscriptions - Apple Support


And if you think, that you payed for something you did not want or buy, you can ask Apple for a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

4 replies
Question marked as Top-ranking reply

Feb 28, 2020 12:47 PM in response to ilze144

Sorry, this is a user to user forum, and we can't look into your personal data, only the official Apple Support can do that.


But you can check, which purchases were made, by following the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


You can unsubscribe from Apple Services by following this article:

View, change, or cancel your subscriptions - Apple Support


And if you think, that you payed for something you did not want or buy, you can ask Apple for a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

Feb 28, 2020 1:35 PM in response to ilze144

Click on the blue link to get to the page or article:

Go to reportaproblem.apple.com and sign in with your other Apple ID. You'll see a list of recent purchases that you made with that Apple ID. If you can't find the purchases listed on your bank statement, and you didn't find out why you were charged, contact Apple Support.


If you receive this message about the payment via mail, did you make sure, that this mail has been sent by Apple?

Recently there have been a lot of scam mails, trying to get your personal information.

You may want to read this article about it:

Identify legitimate emails from the App Store or iTunes Store - Apple Support


Feb 28, 2020 1:40 PM in response to ilze144

Are you sure that Apple actually took the money, and it wasn't a scam from a company that somehow managed to get your debit number? It happened to us once. Turned out that the card must have been swiped, and whoever used it bought $99 of iTunes gift cards.


I'm just saying, make sure that it isn't a scam from an email or a fake website popup.

Payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.