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When checking online banking, I conclude that money has been debited from the account PIRKUMS <****************> 28.02.20 09:04 2.29 EUR (829938) APPLE.COM/BILL ITUNES.COM IRLIE

PIRKUMS <****************> 28.02.20 09:05 21.99 EUR (830565) APPLE.COM/BILL ITUNES.COM IRLIE

But i dont know why and witch iPhone. I am not using now iPhone.

 dont see why from my bank card today has been taken 21,99 euro and 2,29 euro. Can you explain this? I wanna my money back?

my case Nr.101034944218

Posted on Feb 28, 2020 12:35 PM

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Question marked as Top-ranking reply

Posted on Feb 28, 2020 12:47 PM

Sorry, this is a user to user forum, and we can't look into your personal data, only the official Apple Support can do that.


But you can check, which purchases were made, by following the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


You can unsubscribe from Apple Services by following this article:

View, change, or cancel your subscriptions - Apple Support


And if you think, that you payed for something you did not want or buy, you can ask Apple for a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

4 replies
Question marked as Top-ranking reply

Feb 28, 2020 12:47 PM in response to ilze144

Sorry, this is a user to user forum, and we can't look into your personal data, only the official Apple Support can do that.


But you can check, which purchases were made, by following the steps in this article:

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support


You can unsubscribe from Apple Services by following this article:

View, change, or cancel your subscriptions - Apple Support


And if you think, that you payed for something you did not want or buy, you can ask Apple for a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

Feb 28, 2020 1:35 PM in response to ilze144

Click on the blue link to get to the page or article:

Go to reportaproblem.apple.com and sign in with your other Apple ID. You'll see a list of recent purchases that you made with that Apple ID. If you can't find the purchases listed on your bank statement, and you didn't find out why you were charged, contact Apple Support.


If you receive this message about the payment via mail, did you make sure, that this mail has been sent by Apple?

Recently there have been a lot of scam mails, trying to get your personal information.

You may want to read this article about it:

Identify legitimate emails from the App Store or iTunes Store - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

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