You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: staceybul
staceybul Author
User level: Level 1
4 points

Stolen iPhone

Hi,


My iPhone 11 Pro got stolen. I turned on "Lost mode" on Find my, created a message and so on. The following evening a got an InfoSMS from Apple saying that my iPhone was found. Followed by a link to the last reported location. I followed the link and typed my Apple ID's username and password. The map opened, started "locating" then just bugged out, couldn't show a location and my device suddenly went invisible in the Find my iPhone list of "All Devices". However, I can still see it in my iCloud account as a device. What could be the possible reason for that? Are there any other Apple-proven techniques for finding an iPhone?


Thanks,

Stace

iPhone 11 Pro, iOS 13

Posted on Feb 28, 2020 8:06 PM

Reply
Question marked as Top-ranking reply
User profile for user: Ferd II
Ferd II
User level: Level 10
104,767 points

Posted on Feb 29, 2020 10:43 AM

Based upon your description, I suspect that you were scammed into providing your Apple ID credentials by the thief. After you place your iPhone in "Lost Mode," Apple will not send a SMS message informing you that your iPhone was found.


Read: Locate a lost or stolen device - Apple Support which states in part:

"If you activate Mark As Lost

The missing device is remotely locked. If you have Apple Pay set up on the device, it is disabled. A confirmation email is sent to the primary email address associated with your Apple ID. When you recover your device, you will need to unlock it with your passcode."


The confirmation email only verifies that the device was placed in Lost Mode. If you supplied a custom message the thief most likely sent the SMS text.


I would also advise that you consult: If you think your Apple ID has been compromised - Apple Support

View in context
2 replies
Question marked as Top-ranking reply
User profile for user: Ferd II
Ferd II
User level: Level 10
104,767 points

Feb 29, 2020 10:43 AM in response to staceybul

Based upon your description, I suspect that you were scammed into providing your Apple ID credentials by the thief. After you place your iPhone in "Lost Mode," Apple will not send a SMS message informing you that your iPhone was found.


Read: Locate a lost or stolen device - Apple Support which states in part:

"If you activate Mark As Lost

The missing device is remotely locked. If you have Apple Pay set up on the device, it is disabled. A confirmation email is sent to the primary email address associated with your Apple ID. When you recover your device, you will need to unlock it with your passcode."


The confirmation email only verifies that the device was placed in Lost Mode. If you supplied a custom message the thief most likely sent the SMS text.


I would also advise that you consult: If you think your Apple ID has been compromised - Apple Support

Reply

Stolen iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up