Email on my iPhone 11Pro

Just changed over from an iPhone SE to the 11 via the iCloud restore and I have a problem with the email.


My company used Office365 and the new phone wants me to re-enter my email password, but when I do I am informed:


Your account or password is incorrect. If you can't remember your password


you will have to trust me in this, I am using the correct password :-) this is not my first rodeo and I've studied the password long and hard before coming here.


Ive also downloaded the outlook app and I get the same result.


if I switch the re-enter password to Safari using the compass icon at the bottom of the page, then I see this message:


AADSTS900561: The endpoint only accepts POST requests. Received a GET request.


i have extracted the URL used by the re-enter password page and run it through a browser on my laptop and that also does not login successfully, it does not fail but sits at password checking. I can see from the browsers dev tools however that the attempt is invalid.


so I’m looking for some help here. I realise this is probably down to O365 as well. The phone and O365 not playing well together but, if I swap the SIM back into my old iPhone SE then the email works fine.


Phill

iPhone

Posted on Feb 28, 2020 11:55 PM

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Question marked as Top-ranking reply

Posted on Feb 29, 2020 12:03 AM

This is totally confusing "I swap the SIM back into my old iPhone SE then the email works fine. ..."


I am not sure what SIM has got to do with O365 email? There is no such link.

Have you tried using WiFi?

Have you contacted, your company's system administrator?


Probably there is a configuration profile installed on your old iPhone which has not been installed on your new device. This profile may not have been populated from iCloud restore.


Contact your company's system administrator and get the profile configured on your new device.




2 replies
Question marked as Top-ranking reply

Feb 29, 2020 12:03 AM in response to H-0452

This is totally confusing "I swap the SIM back into my old iPhone SE then the email works fine. ..."


I am not sure what SIM has got to do with O365 email? There is no such link.

Have you tried using WiFi?

Have you contacted, your company's system administrator?


Probably there is a configuration profile installed on your old iPhone which has not been installed on your new device. This profile may not have been populated from iCloud restore.


Contact your company's system administrator and get the profile configured on your new device.




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Email on my iPhone 11Pro

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