Please help me out on how to get my iPad working without losing the data

My iPad is disabled and it is showing me to connect to iTunes but my Mac is updated recently and not showing iTunes in it.. Please help me out on how to get my iPad working without loosing the data.


Raj..


[Re-Titled by Moderator]

iPad mini, iOS 9

Posted on Mar 1, 2020 10:16 AM

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Question marked as Top-ranking reply

Posted on Mar 1, 2020 10:33 AM

With Macs running the current macOS Catalina, Finder is used for disabled devices rather than iTunes.


Follow the instructions in If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


including the following from item 3 of that link:

Locate your device on your computer. When you see the option to Restore or Update, choose Restore. Finder or iTunes will download software for your device.

2 replies
Question marked as Top-ranking reply

Mar 1, 2020 10:33 AM in response to Jaihoraj

With Macs running the current macOS Catalina, Finder is used for disabled devices rather than iTunes.


Follow the instructions in If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


including the following from item 3 of that link:

Locate your device on your computer. When you see the option to Restore or Update, choose Restore. Finder or iTunes will download software for your device.

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Please help me out on how to get my iPad working without losing the data

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