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Can't reset security questions Apple ID

Someone please help I have a mid 2019 MacBook Pro '15 and I can't answer my Apple ID security questions, I know the answer to my security questions but it keeps saying it doesn't match our records. I went to iforgot.apple.com to see if I can reset my security questions but then it says We don’t have sufficient information to reset your security questions.

MacBook Pro 15”, macOS 10.15

Posted on Mar 1, 2020 11:25 AM

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Question marked as Top-ranking reply

Posted on Mar 1, 2020 11:31 AM

Reset Security Questions


Contact Apple for help with Apple ID account security

If you forgot the answers to your Apple ID security questions - Apple Support


You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.


Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.


1 reply
Question marked as Top-ranking reply

Mar 1, 2020 11:31 AM in response to ethanplaza

Reset Security Questions


Contact Apple for help with Apple ID account security

If you forgot the answers to your Apple ID security questions - Apple Support


You may need to reach Apple’s Account Security department. If you cannot find your country or are not able to call, then complete this form and send it to them.


Try using Apple's iForgot service. If it says they don't have sufficient information, you need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.


Can't reset security questions Apple ID

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