Can I trade in my phone if it's locked?

Hi apple,

I bought iphone 6s+ from my friend in Vietnam and I don't know it has been locked.

Can I buy new iphone 11 with current iphone? (Do you have an iPhone to trade in?)



[Re-Titled by Moderator]

iPhone 6s Plus, iOS 13

Posted on Mar 1, 2020 6:18 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 1, 2020 6:24 PM

If the phone is activation locked, Apple will not accept it for a trade-in or anything else. If the previous owner cannot or will not remove the lock, then the device is useless to you or anyone else. Dispose of it properly.

3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can I trade in my phone if it's locked?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.