Avenir Next font family not working in Indesign after most recent MacOS Catalina update

Our design team has been having many font issues after upgrading to Catalina. Last month wingdings2 stopped working in our indesign documents, and after the most recent update to Catalina, we started having issues with the Avenir next family (ttc) system font not working anymore in existing indesign documents. We've been using those fonts without issue for years. I have a 200-page book that needs to go to the printer tomorrow and all the Avenir next medium just looks like crazy nonsense. We tried updating Suitcase Fusion, clearing all font caches etc. and can't make it work. In some places where variations of avenir did load and preview, the size and leading were all messed up. Sometimes when you open the file preflight shows 1812 type errors. The next time you open the file, it shows No errors but all the type is just random glyphs. THIS IS A HUGE ISSUE!

Posted on Mar 2, 2020 2:57 PM

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Mar 3, 2020 5:50 AM in response to FSP-Design1

I've just tried to make an InDesign document on Yosemite using Avenir Next Medium and Wingdings 2 fonts (both system fonts) and open it on Catalina using native system fonts and got no problems.


Are the layouts picking the fonts from an InDesign package or directly from the system fonts folders? If you don't mind you can share some pages of your book (just a paragraph or so) to check the font behavior on my side.

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Mar 3, 2020 6:20 AM in response to FSP-Design1

Clearly, something is seriously wrong on your Macs. I have Catalina installed on 2018 Mini and have no issues of any kind with fonts, InDesign, Quark XPress or any of the usual array of apps used in prepress.


I wouldn't pay a nickel for Suitcase Fusion. Extensis has ruined that app. It's incredibly slow now, and actually unstable if you give it too many fonts to handle. And it sure isn't worth $84 a year as a subscription app. We're talking about a font manager here, not Photoshop.


Fonts can't just "stop working". Either the OS upgrade is damaged, or, as often happens (we see it a lot on these forums), fonts go wacky because underlying Font Book databases and caches get damaged during the upgrade process. You should also never have more than one font manager on your Mac at a time. Just launching Font Book causes it to create hidden system files and .plist files in the user account. These, in part, keep track of what fonts are active. Then, even if you aren't using Font Book, it will fight to keep any fonts open or disabled it thinks should be no matter what you're doing with another font manager.


Do these steps in the order listed to reset Font Book.


1) Quit Font Book. Open the Preferences folder in your user account and put the following two files in the trash.

 

com.apple.FontBook.plist

com.apple.FontRegistry.user.plist

 

The file com.apple.FontBook.plist keeps track of Font Book's general preferences and activated fonts, whether as a standard or library collection. com.apple.FontRegistry.user.plist keeps track of deactivated fonts. Both may not be present. Delete what's there.

 

2) Open Terminal and enter this command:

 

sudo atsutil databases -remove

 

Enter your administrator password when prompted. This removes all font cache files maintained by macOS.

 

3) Restart your Mac and immediately hold down the Shift key to boot into Safe Mode. Keep holding the Shift key until macOS asks you to log in to your user account (you will get this screen on a Safe Mode boot even if your Mac is set to automatically log in). Let the Mac finish booting to the desktop and then restart normally. This will clear the remainder of Font Book's database and the cache files for the user account you logged into in Safe Mode.


After this, DO NOT launch Font Book, or you'll just have to do these steps all over again. Test InDesign to see if it is now behaving properly. If not, you have bigger issues.

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Avenir Next font family not working in Indesign after most recent MacOS Catalina update

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