My iPhone pro 11 stopped making noise when texts were received. Went to Apple they could not figure it out. Verizon sent me a new phone and it is happening again. Any suggestions on how to fix this issue.
[Re-Titled by Moderator]
Hello Pmckelvey,
Thank you for reaching out in Apple Support Communities. I understand you're unable to hear sound notifications for your text messages. I'll be happy to help.
I recommend making sure that your iPhone is not in Silent mode. You'll want to check that the Ring/Silent switch on the upper left side of your iPhone, does not have an orange color displayed. Here's a helpful article with a visual: How to put your iPhone on vibrate, ring, or silent mode
From there, I suggest to temporarily change the sound notification for the Messages app, restart your iPhone and set the sound notification of your choice. Then, test and see if you continue to experience the same behavior. Here's how to perform these steps:
Kind regards.
Hello Pmckelvey,
Thank you for reaching out in Apple Support Communities. I understand you're unable to hear sound notifications for your text messages. I'll be happy to help.
I recommend making sure that your iPhone is not in Silent mode. You'll want to check that the Ring/Silent switch on the upper left side of your iPhone, does not have an orange color displayed. Here's a helpful article with a visual: How to put your iPhone on vibrate, ring, or silent mode
From there, I suggest to temporarily change the sound notification for the Messages app, restart your iPhone and set the sound notification of your choice. Then, test and see if you continue to experience the same behavior. Here's how to perform these steps:
Kind regards.
The following document explains how notifications work when you use an Apple Watch:
https://support.apple.com/en-ie/HT204791
If you did familiarise yourself with it, and believe there is an issue, I think you might need to erase and pair it your Apple Watch again.
Pmckelvey,
Thanks for getting back to us and for verifying that information.
The next step, I suggest is to temporarily disable the Bluetooth feature on your iPhone and test to see if you're able to hear the sound notifications for your text messages.
If that doesn't help, I recommend to temporarily disable the feature called, "Attention Aware Features" in Settings > Face ID & Passcode. Check and see if that helps resolve the issue you're experiencing.
Best regards.
Pmckelvey wrote:
Yes and when the message does not alert on phone it will not alert on watch either
Power off your Apple Watch. On your iPhone go to Settings > Bluetooth and turn it off.
Check if your iPhone is getting sound when new notification is received.
Next, turn on Bluetooth but leave your Apple Watch still turned off. Check if your iPhone is getting sound when new notification is received.
Above won't resolve the issue but it will give a bit more details of what is going on.
this Isn't my first watch. Never had an issue until now. We did factory reset and repaired. Even stripped software and reinstalled. Nothing fixed the issue. If watch is off I have no issues. At this point I have been going back and forth with Apple. I've only had watch since September and it just started doing this a couple weeks ago. Thought there was error with phone so Verizon replaced that but it still happens
Do you by any chance have and use Apple Watch with your iPhone?
Do you have any other devices where you use Messages app with the same Apple ID account?
Yes and when the message does not alert on phone it will not alert on watch either
I will try the attention thing. I switched it off. Thank you
Done that. It appears when Bluetooth is off I have no issues with notifications. When I connect with watch it does
I have already done that. I have also restored phone from factory default not back up and still does it.
Tried that and still happened. Ugh
iPhone text message sound not working
