Cancelling pre-order
Hello,
I keep pressing the cancel pre-order button but it is not cancelling the item, it is still on my account. It asks am I sure and I click yes but still won't cancel.
Windows, Windows 10
User profile for user:
Teddy_B
User level:
Community Specialist
Hey there stuartfield2,
Thank you for using the Apple Support Communities! I understand you're having difficulty canceling a pre-order purchase. I would like to help.
Take a look over this support article. My suggestion would be to try canceling this pre-order using a different device. You'll find steps on how to cancel pre-orders from an iOS device, or your Mac or PC here: See or cancel pre-orders for apps, movies, music, or books - Apple Support.
Best regards.